To be eligible for a return/exchange please ensure you have contacted Kalani Boutique to arrange your return within 10 days of receipt of your item.
If you choose the wrong size or are not entirely happy, we will exchange your item for the correct size (subject to size availability).
If a quick exchange cannot be made due to stock availability a store credit will be issued. Store credits will be valid for 6 months from the date we receive your return.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note: refunds are reserved for manufacturing faults only.
In compliance with relevant State Laws, refunds will only be honoured for products with manufacturing faults.
Several types of goods are exempt from being returned.
Under Consumer Law, we are not required to and do not accept products that are intimate or sanitary goods, including lingerie.Additional non-returnable items:
Sale items (reduced to clear)
Jewellery & Flash Tattoos
We take every care to ensure all images and descriptions provide the accurate information. Please take the time to look at images carefully.
To complete your return, we require a receipt, proof of purchase or valid order number.
Please do not send your purchase back to the manufacturer.
There are certain situations where refunds, exchanges and returns will not be honoured:
Any item not in its original condition, is damaged, washed or missing parts for reasons not due to our error. These will be sent back at the customer's expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will show on your credit card statement in 1-8 business days, depending on your bank.
What is Force Majeure? And how does it affect orders?
Force Majeure is the unforeseeable circumstances that prevent someone from fulfilling a contract. This includes war, riots, strikes, government actions, amended legislation, natural disasters including but not limited to flooding, blizzards, volcanic explosions, fire etc, sabotage, accident and well as customs and delivery/couriers delays.
It is a law the releases Kalani Boutique from obligations in events beyond Kalani Boutique's control. We will assist to our best ability but cannot refund in any way or alter the outcome once these events have occurred. Delivery complaints and feedback will be passed onto the relevant companies should they occur but are in no way at the fault of Kalani Boutique.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Unfortunately, all sale items are final and cannot be refunded or returned.
International returns are available, however must be sent back to our Australian Office at the expense of the buyer.
Please also be aware of currency conversion. All items are charged in AUD (Australian Dollars). In the rare chance an item or order must be refunded, refunds are done at the current exchange rate and is no way controlled by Kalani Boutique. We will refund you in full AUD. The amount you receive may be slightly more or slightly less than what you initially paid. This is beyond our control and we are unable to change this in any way.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you will vary.
You should consider using a trackable shipping service or purchasing shipping insurance so we can help you locate lost or delayed return parcels. We can't accept returns unless they are safely returned to our office.
Damages in transit
Kalani Boutique does it's best to protect your items in transit. If your parcel arrives damaged, opened or torn, please open a case with your postal provider. Kalani Boutique cannot be held responsible for damages in transit.
Incorrect size or style sent in error:
Should the incorrect item be sent, contact us right away so we can rectify the error. Return costs will be reimbursed by Kalani Boutique (regular shipment only)
International: Either a partial refund will be offered (keep the garment) or return to us for full refund. Unfortunately, we will only reimburse the cost of a regular shipment.
Gross misrepresentation: includes items which come with unexpected features, is missing vital features or fabric listed is incorrect. It does not include sizing issues (unless it does not match the sizing chart by more than 15%), dislike of the style or low grade colour variations. All images are optimised to show colours and features to their best ability. Slight variations are normal as each monitor or screen has different settings. Neon colours will be marked as neon, as this does not show well online. If in doubt, compare to photos on mobile, or contact us via email for assistance firstname.lastname@example.org.